Who we are
This policy applies to Harborview Home Loans and to this website. You can reach us at [email protected], by phone at (617) 555-0112, or by mail at 225 Clarendon Street, Suite 1400, Boston, MA 02116.
Information we collect
We only collect what we need to respond to you and provide our services.
- Contact details you give us, such as your name, email address, phone number and address.
- Details about the service you are requesting, entered in quote, booking or contact forms.
- Technical data such as browser type, device and pages visited, collected through cookies you allow.
- Records of our communications with you, including calls, emails and messages.
How we use your information
We use personal information to:
- Respond to enquiries and prepare quotes or appointments.
- Deliver, schedule and follow up on the services you request.
- Send service reminders and, where you have agreed, occasional offers.
- Improve our website and meet our legal and regulatory obligations.
Sharing
We do not sell your personal information. We share it only with trusted providers who help us run our business, such as scheduling, payment and email platforms, and only under agreements that require them to protect it. We may disclose information where the law requires it.
Retention and security
We keep information only as long as we need it for the purposes above or as required by law. We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. Contact us using the details above and we will respond within 30 days.
Gramm-Leach-Bliley Act notice
As a mortgage lender we are a financial institution under the Gramm-Leach-Bliley Act. We collect nonpublic personal information such as income, assets, credit history and Social Security number only to evaluate and service your loan. We share it only as permitted by law, for example with credit bureaus, appraisers, title companies, investors and servicers involved in your loan. You may limit certain sharing with affiliates for marketing by contacting us.
Credit reports
Our online pre-qualification uses a soft credit inquiry that does not affect your credit score. A hard inquiry occurs only when you authorize a full application or pre-approval.
Calls and text messages
If you provide consent, we may contact you by phone or text, including by automated means, about your inquiry. Consent is not a condition of obtaining a loan. Reply STOP to opt out of texts at any time.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.